Refund Policy

Our refund and cancellation policy for astrology services

Last updated: January 2025

Refund & Cancellation Policy

At Amit Sharma Astrology, we strive to provide the highest quality Vedic astrology services. This policy outlines our refund and cancellation terms to ensure transparency and fairness.

General Refund Policy

Important Note

Due to the personalized nature of astrology services and the time invested in analysis, most services are non-refundable once initiated.

Refund Eligibility

Eligible for Refund
  • Services cancelled 48+ hours before consultation
  • Technical issues preventing service delivery
  • Double payments or billing errors
Not Eligible for Refund
  • Services already delivered or partially completed
  • Cancellations less than 48 hours before appointment
  • No-show for scheduled appointments
  • Client dissatisfaction with astrological predictions
  • Change of mind after service initiation

Service-Specific Policies

Kundli Generation (Free Service)

  • Completely free - no refunds applicable
  • Available 24/7 with instant delivery

Paid Consultations

  • 48+ hours notice: 90% refund (10% processing fee)
  • 24-48 hours notice: 50% refund
  • Less than 24 hours: No refund

Kundli Matching (₹2,500)

  • Before analysis begins: Full refund
  • After partial analysis: 50% refund
  • Complete report delivered: No refund

Complete Life Analysis Package

  • Before consultation: 75% refund
  • After consultation begins: No refund

Refund Process

Step 1: Request Submission

Send refund request to amit@astronavira.com with:

  • Order/transaction details
  • Reason for refund
  • Date of service/cancellation
Step 2: Review Period

We review refund requests within 5-7 business days and respond with our decision.

Step 3: Refund Processing

Approved refunds are processed within 7-10 business days to the original payment method.

Rescheduling Policy

  • Free rescheduling 48+ hours before appointment
  • 24-48 hours: One-time rescheduling allowed
  • Less than 24 hours: No rescheduling, no refund

Technical Issues

If we experience technical difficulties preventing service delivery:

  • Full refund or rescheduling option
  • Alternative service delivery methods offered
  • Compensation for significant delays

Special Circumstances

We may consider exceptions for:

  • Medical emergencies (with documentation)
  • Unavoidable professional commitments
  • Natural disasters or emergencies

Payment Method Refunds

  • Credit/Debit Cards: 7-10 business days
  • Bank Transfers: 10-15 business days
  • UPI/Wallets: 3-5 business days

Contact for Refunds

Refund Department:

Email: amit@astronavira.com

Phone: +91 91123 69123

Response Time: Within 24 hours

Working Hours: 9 AM - 8 PM IST

Final Note

By purchasing our services, you agree to these refund terms. We reserve the right to modify this policy at any time with prior notice.